Advice to an unwell student or staff member

Advice to an unwell student or staff member


If there is a medical emergency, call 111.

Concern about health of student or staff member

If you have a particular concern about the health of a student or staff member, ask the student or staff member to call:

  • Their doctor or nurse practitioner
  • Iwi health provider, or
  • Healthline for free on 0800 358 5453 (or +64 9 358 5453 for international SIMS). Healthline has translators and interpreters available 24/7 in 150 languages.

Some people may avoid COVID-19 testing or treatment for fear of cost. COVID-19 is a notifiable infectious disease, which means that treatment for all people who have, or who are suspected of having, COVID-19 is free (publicly funded under the infectious disease exception) to the extent appropriate in the circumstances to manage risks to other persons. This covers everyone in New Zealand, regardless of visa/citizenship status or length of time in the country.

Please note that the services are limited to:

  • Diagnosis
  • Treatment of the person’s infectious or quarantinable disease
  • Follow-up services
  • Contact tracing services
  • Surveillance of persons who are liable to quarantine under the Health Act 1956

Guide to people receiving treatment for infectious diseases —

Care of students who are diagnosed with COVID-19 but do not require hospitalisation

If a student is diagnosed with COVID-19 but does not require hospitalisation, they will need to follow the advice of the appropriate health professionals (such as their doctor) for health care.

Providers must comply with the requirements in the pastoral care codes of practice. This includes supporting all students with information and ensuring oversight of students who may be at risk, as well as the more detailed requirements for domestic and international students in accommodation arranged by the provider.