Device support

Device support

Portable CO2 monitors and air cleaners

In 2022 we distributed more than 12,500 portable CO2 monitors and 13,000 portable air cleaners to state and state-integrated schools to support them with good ventilation, and as part of our response to COVID-19. These devices were provided at no cost to the schools. 

All schools that have received devices are to record them on their fixed asset register. Schools are responsible for any ongoing maintenance, consumables or replacement devices. 

More information about these devices, including warranty and purchasing details, is provided on this page. If schools have further questions, please contact your Ministry property adviser or ventilation.mailbox@education.govt.nz.  
 

Aranet4 Portable CO2 Monitors

Purchasing

Schools, early childhood services and other education providers can purchase these devices at a discounted price directly from the Ministry's supplier, Butler Techsense Ltd via the web site: https://co2sensor.co.nz/, and by using the voucher code ‘3DUCATION’ at checkout. 

If purchasing other CO2 monitor brands or products, we recommend ensuring the device has a nondispersive infrared (NDIR) CO2 sensor and has the ability to download data.

Warranty and support

Aranet4 CO2 monitors come with a 24-month warranty, including coverage of goods damaged in transit. 

Schools can report any damage or faults with Aranet4 CO2 monitors directly to the supplier, Butler TechSense Ltd. The supplier will send a new monitor to the school along with a pre-paid courier bag to return the damaged/faulty product.

Process for reporting damaged/faulty devices:

1
1. Email support@butlertechsense.co.nz, including the following information:
  • School name
  • School address and postcode
  • Contact name
  • Contact phone number
  • Contact email address
  • Serial number of Aranet4 CO2 monitor

Samsung AX60 (Medium) and AX90 (Large) air cleaners

Purchasing and consumables

Samsung air cleaners can be purchased at a discounted price directly from Samsung NZ, via the website: https://www.samsung.com/nz/air-care/air-purifier/ and using the voucher code ‘3DUCATION’ at checkout.

Replacement filter consumables can be purchased from the same web site: https://www.samsung.com/nz/home-appliance-accessories/all-home-appliance-accessories/, also using voucher code ‘3DUCATION’ at checkout.

Warranty and support

Samsung portable air cleaners come with a 24-month warranty, including coverage if damaged in transit.

Schools can report any damages or faults with air cleaners directly to Samsung, who will arrange for a replacement to be sent immediately and for the faulty product to be picked-up.

Process for reporting damaged/faulty devices:

1
Call Samsung customer support on 0800 726 786 and select Option 2 (customer support)
2
Please then select Option 3 (business products)
3
Samsung will ask for you to provide the following information:
  • School name
  • School address and postcode
  • Contact name
  • Contact phone number
  • Contact email address
  • Model number
  • Serial number
4
Samsung will dispatch a replacement unit immediately
5
Please keep the filter at your school
6
Samsung will arrange pickup of the faulty unit. If possible, please re-box the item for transit item

Rentokil InspireAir-72 air cleaner

Purchasing and consumables

The InspireAir-72 air cleaner can be purchased at a discounted price directly from Rentokil. 

These can be purchased by calling 0800 RIPRODUCTS or emailing ri-products-nz@rentokil-initial.com and quoting the voucher code ‘MOEInspire’.

Warranty and support 

Rentokil portable air cleaners come with a 24-month warranty, including coverage if damaged in transit.  

Schools can report any damages or faults directly to Rentokil, either by calling 0800 RIPRODUCTS or emailing ri-products-nz@rentokil-initial.com. 

Assessing ventilation

Using CO2 monitors to assess ventilation