Support for tertiary ākonga

Support for tertiary ākonga

There are a range of wellbeing supports for tertiary ākonga. If you are looking for specific support from the institution you are enrolled in, check their websites first to see what additional supports may be available to you.

NZQA guidance on domestic and international codes of pastoral care

The new code of practice for the pastoral care of domestic and international learners came into effect on 1 January 2022. While there are some differences in the specific requirements of each code, a key principle is that students are able to make informed decisions about your health and wellbeing, and that your provider supports you to access appropriate help when needed.

NZQA’s website includes guidance to assist providers to achieve the outcomes of each code, and to act as a prompt for their thinking and planning.

When international students come to New Zealand to study, education providers must ensure that students are well informed, safe and properly cared for. NZQA has released a series of videos outlining what support all international students can expect for their wellbeing and safety while studying. You can watch the videos here.

Learners can use the following NZQA links for more information about the Code:

Complaints about provider's compliance with the Code 

Know the Code - learner videos

Know the Code - international school learners

Know the Code - tertiary learners

If you or someone you know needs urgent help, call 111 immediately.

COVID-19 support to access essential supplies and other financial assistance

The Unite Against COVID-19 website outlines a range of financial support for individuals and whānau including help with essential costs such as food, accommodation and power.

Financial Support – Unite against COVID-19

There is also a COVID-19 financial support tool, which tells you what financial help and support you can access, and where you can apply or find more information. 

Further information can be found at Work and Income.

COVID-19 – Work and Income

Student hardship

If you need extra help you can find information about emergency assistance from Studylink. We also encourage you to talk to your provider.

For urgent or unexpected costs visit:

COVID-19 information for students –

Hardship Fund for Learners (HAFL)

The Hardship Fund for Learners (HAFL) has been extended to provide continued support for tertiary ākonga who are facing ongoing hardship due to the COVID-19 pandemic. In this context, hardship means any suffering, deprivation or financial challenge faced by a learner due to the COVID-19 pandemic that is interfering with a learner’s ability to progress with their study.

TEC will be working directly with providers to manage this additional funding. Contact your provider and talk about what support you require. For more information visit:

Tertiary Education Commission – Hardship Fund for Learners 2021

Mental health and wellbeing resources

For help with specific issues: